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Delivery:

Your package will normally be dispatched on the same or next working day after cleared payment. We always confirm via email that your item has been shipped.

Europe

Rest of the World

Please check delivery price during checkout (charged by weight)

Non-Delivery:

Genuine postal losses are rare in Europe. Experience has shown us that in most cases items are returned to us as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered.

In the event that a parcel is returned to us and there are some issues that should be resolved, an email is written to the customer notifying him/her of the parcel. If 60 days lapse without any response, the goods are warehoused and disposed of.

Returns Policy:

At Military 1st we hope you would be completely satisfied every time you shop with us. Occasionally though, we know you may wish to make a return.

We are more than happy for you to return any of our goods for a refund or exchange within 90 days of receipt, as long as, they are in a resellable condition with all packaging and labels intact. So feel free to try any of our fantastic range available with our no quibble, no question returns policy. There is no need to email us when sending us a return.

UK Returns

Freepost Return Instructions:

• Please pack your items securely and fill in the form on the dispatch note indicating the items you are returning, choose the appropriate option and enclose it in your parcel.
• Login to our Returns Portal. You will need your order number and email or postcode or phone number.
• Select your preferred return option: a FREE Royal Mail return label or a paid via Hermes, Collect+, DPD or UPS
• Once you have processed your return in the portal, you're ready to post it off. Make sure you keep proof of postage.

Alternatively, it can be shipped back via a service of your choice. Please return the items using the pre-printed returns label attached. Please note that using this service you will need to pay postage costs of returning your item.

International Returns from within the EU, USA, Canada, Hong Kong, Australia or New Zealand

Simply visit our Returns Portal to create a return label and to find your nearest return location. You, the customer, will be responsible for the cost of returning the item to us. Please pack your items securely and fill in the form on the dispatch note indicating the items you are returning, choose the appropriate option and enclose it in your parcel. Please keep a record of your order number that is stated on the dispatch note as it will be required to create a return through the returns portal.

International Returns from the Rest of the World

You, the customer, will be responsible for the cost of returning the item to us. It can be shipped back via a service of your choice although we do recommend a secure trackable method that requires a signature on delivery.

• Please pack your items securely and fill in the form on the dispatch note indicating the items you are returning, choose the appropriate option and enclose it in your parcel. Please return the item to the below address:
  
  MMG Trading Ltd
  Unit 1, Fourth Avenue
  Trafford Park
  Manchester
  M17 1DB
  United Kingdom
  
  
• Please mark "Returned Goods/Merchandise" option with no (zero) value when filling the Customs Declaration Form.
• Make sure the sender's address is ON the box. Consignments without the sender's address will not be processed and they will be disposed of after 60 days.